CRYSTAL P OFFICIAL SIZE & PRODUCT INFO

​Use these size charts as a general guide to find your perfect fit. Please note that sizing and cut may vary between garments, so the charts are intended to help you compare different size scales. If you have any specific questions or need further assistance, feel free to reach out to us at hello@crystalpofficial.com.

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CRYSTAL P OFFICIAL RETURN & REFUND POLICY

At Crystal P Official, we understand that online shopping can sometimes be challenging. Our goal is to make your experience as seamless as possible. To ensure satisfaction, we kindly ask that you review product descriptions thoroughly before making a purchase. If you’re not completely happy with your order, we’re happy to offer an exchange for online store credit or another available item of equal value.

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WE ONLY ACCEPT EXCHANGES AT THIS TIME, NO REFUNDS

Exchanges only by mail: 

Exchanges (excluding accessories and swimwear) can be made by sending the item to our Online Returns Department at the address below:

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Crystal P Official Return Department (for exchanges only)

Attention: Crystal P

4660 S State HWY 360 #110

Grand Prairie, Texas 75052 

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• Please retain your invoice as proof of purchase.

  Store credit will only be issued if the item requested for exchange is out of stock.

   

• For exchanges, include a copy of your invoice along with the securely packaged merchandise, preferably in its original packaging.

   

• To request a prepaid return label, please email us directly—DMs are not accepted.

   

• All exchanges must be initiated within 7 days of receiving your order, accompanied by the original invoice.

   

• Please note that shipping and handling fees are non-refundable.

   

   

• Items must have their original price tags attached and be in their original condition.

• We cannot accept returns or exchanges for clothing that has been altered, damaged, or worn.

• Final sale item cannot be returned 

 

PayPal Purchases

In order to process your exchange, you must use the pre-paid shipping label provided to you. 

No Exchanges allowed on swimwear!

 

Crystal P Official Shipping 

Orders are processed 7 days a week excluding holidays. Orders are shipped  Monday- Fridays. Most orders placed by 2:00 p.m. CST Monday - Friday will process for shipment, except during holidays.

Use the chart below to determine the shipping and handling charge for your order. This is the charge for packaging, insurance and shipping within the United States. We currently ship to addresses in the U.S. and Internationally! 

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**We ship internationally (it is 20% of your order) Please select the "international shipping" option when checking-out

 

Standard

(7-10 business days) 

Priority

(2-5 Days)

Overnight

(1 Day) ***excludes Saturday***

International Shipping
DHL (5-7day delivery)

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*Please note: Free shipping is not available for orders shipped to Hawaii or Alaska.

 

APO/FPO Addresses

 We are happy to ship to APO/FPO addresses; however, please be aware that delivery times may vary depending on the destination.

 

 

Order Tracking

 Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your shipment directly on the courier’s website.

 

If you haven’t received a tracking email and need assistance, feel free to contact us at hello@crystalpofficial.com. We’ll promptly provide your tracking details.

 

Thank you for choosing Crystal P. We truly appreciate your business!